First and foremost; I am an internet, ICT and GNU/Linux enthusiast! Growing up alongside home-computing I keenly followed the opportunities ICT brought us ever since. I love to run my own virtualized web/email/NAS servers and am ever intrigued by professional IT in a broad sense. Topics such as *nix server automation, (distributed) networking, big-data analysis, etc. - fascinate me, at the same time acknowledging the (privacy) risks involved in connecting information systems.
Professionally; I think to have struck the right balance between a progressive attitude and conservative morals, that reflect in an innovative, but nevertheless solid, work ethos. Although I am not shy of sinking my teeth into tasks independently, I thrive in cooperative teams that value discussion, acknowledging various perspectives (from various stakeholders), to determine strategy.
Personally; I hope to be experienced sociable, having an open, friendly, and flexible personality. Being an extrovert communicator I like to be surrounded by people. But beware, as I am notorious for taking the devils advocate's perspective whilst being so. Other than that, I am known to be organized, accurate and quality driven.
Kulicke and Soffa Industries, Inc.
Senior Product Specialist • 2010 - Present
Software (Java) development-team support interface. Involving: Bridging development to its stakeholders (customers, service, and product-management). Problem analysis; providing solutions to complex problems and explaining abstract matters simply (verbally and written). Customer perception management and damage control. Serviceability-, usability requirement specification.
Content Management System (Author-it) Administrator • 2010 - Present
Content Management System administration. Involving: A departmental transition from a WYSIWYG into a CMS paradigm (Author-it). Server (database / storage / services), client (application), user (rights) administration. Documentation policy and layout (XSL-FO) definition. Interfacing procurement with the supplier.
Eindhoven University of Technology
PhD candidate (unfinished) • 2007 - 2010
Scientific research; studying parental ICT (game) mediative behavior within family life. Involving: Lab studies, contextual inquiries, focus-groups. Various publications and result dissemination at international conferences (e.g. CSCW'08, Harvard/MIT, e-Youth). Guiding bachelor and master student projects.
ICT User experience (UX) engineer • 2006 - 2007
Multidisciplinary user centered research and design of digital 'healthcare' and 'domotica' system prototypes. Involving: Early development of telemedicine systems, contextual inquiries, think-aloud studies.
Eindhoven University of Technology
PhD (unfinished): Human Computer Interaction • 2007 - 2010
Subject: Parental ICT (game) mediative behavior within family life.
Eindhoven University of Technology
MSc.: Innovation sciences • 2001 - 2006
Major: Human Technology Interaction
BSc.: Mechanical Engineering • 1996 - 2001
B2B Customer support software development
I bridged my (JAVA) development (SCRUM) team to its stakeholders such as: B2B customers, service, and product-management. This involved: Problem analysis; providing simple solutions to complex issues and explaining abstract matters simply (both verbally and written). Customer perception management and damage control also played a role, as did serviceability-, usability requirement specification to help shaping future development from the "outside-in" perspective.Problem-analysis, Technical-writing, B2B support, URS
Author-it CMS Server administration
I led the departmental transition from a WYSIWYG documentation system into the CMS paradigm (Author-it). This involved: Server (database / storage / services), client (application), and user (rights) administration. A vision about documentation policy and layout (XSL-FO) definition had to be formed. Procurement and IT had to be interfaced with the supplier. But the biggest challenge was to overcome the organisational (human?) reluctance to change (as this is another writing paradigm it required another way-of-working and even another way-of-thinking from our technical authors to reap the benefits of this system).Change-management, Server administriation, Leadership
Scientific HCI research
I conducted scientific Human Computer Interaction related research regarding parental ICT (game) mediative behavior in family life. It included: Lab studies, contextual inquiries, and focus-groups. Various publications got filed and results were disseminated at international conferences (e.g. CSCW'08, Harvard/MIT, e-Youth). Additionally HCI student-project groups were guided by me in this period.Science, HCI, research, tutoring
ICT User experience (UX) engineering
I performed multidisciplinary user centered research and design of digital 'healthcare' and 'domotica' system prototypes. Involving: Early development of telemedicine systems, contextual inquiries, think-aloud studies.UX, usability, prototyping, e-heath, domotica
I know Willem as a very easy-going, cheerful, and open-minded person. He has great interpersonal skills and is always willing to help. his personal qualities combined with the educational background and experience allows him to smoothly communicate with people from different disciplines.Marcin Bober (UX manager - Google)
Willem was an enthusiastic colleague, valueing integrity and always aiming to provide the best solution for the client. Definitely enjoyed working together with Willem at ICT-Servicedesk at Eindhoven University of Technology.Michel Sijben (Head Project Audit & Data Analytics - ING)
Willem is an enthusiastic and nice person. He is very careful, which in this project resulted in correctly conducted experiments and professional communication with other team members.Mieke Haesen (Business Development Manager - IOF)
Willem is a skilled researcher with a great eye for detail. Besides his scientific skills, he is also a very friendly colleague with broad ICT skills, such as webprogramming and system/network administration. Willem is an excellent allrounder, especially where ICT meets social sciences.(Henk Herman Nap (Senior Researcher - Vilans)
Willem is a detail-oriented researcher with good knowledge of theories surrounding the subject at hand. In multiple ways he is a good sparring partner and excels in verbal presentation.Jelle Berentsen (Operations Manager - LemonPI)
I know Willem as a friendly and social colleague who works hard on his own subjects and has an open mind for many different kinds of other issues.Dik hermes (Assstent Professor - TU/e)
Willem is a smart person with a broad interest and who is careful about what he is doing. He is a quiet worker, and a deliberate planner who knows what he can do.Don Bouwhuis (Professor emeritus - TU/e)
I know Willem as an exceptionally bright student and sociable colleague.Iris van Rooij (Associate Professor - Radboud University Nijmegen)
Willem implemented the various demands and wishes of senior management in our content management system. He did very well and with a practical attitude, as the requests were not always easy to fulfill given the constraints imposed by the CMS.Huub de Hesselle (ICT Strategy and Policy Officer - TU/e)
Willem is exceptionally strong in the elicitation of new perspectives and insights by asking just the right questions, always aiming to uncover a next layer of understanding. Willem holds high standards to both his deliverables and his ethics, valuing quality over quantity and thrives in cooperative contexts. These characteristics combined with his kind attitude makes makes Willem a strong sparring partner and great colleague whom I had the pleasure to work with.Johan van Berkel (Quality analyst - Improve Quality Services)
Oosting, W., de Kort, Y. A. W., & IJsselsteijn, W. A. (2012). Positive parents taking action: Parental mediation of children’s digital game-play. In S. Mels & M. Walrave (Eds.), e-Youth. Antwerpen. Retrieved from E-Youth website (publications)a . Oosting, W., de Kort, Y. A. W., & IJsselsteijn, W. A. (2010, May 27). Parental mediation of children’s digital game-play: Positive parents taking action! Short paper presented at the e-Youth - Balancing between opportunities and risks?, Antwerpen. Retrieved from E-Youth website.
Oosting, W., IJsselsteijn, W. A., & de Kort, Y. A. W. (2010, February 4). Parents, children, and digital games: An explorative study of parental mediation strategies. Short paper presented at the Etmaal van de Communicatiewetenschap 2010 conference, Gent, Belgium. Retrieved from USB distribution
Martins, M., Nap, H. H., Gajadhar, B. J., Oosting, W., Jurgelionis, A., Carmichael, R., Silva, L., et al. (2010). The Future of Distributed Gaming: Technical advantages and User-Centred Design. Prisma, 10(Special issue Videojogos2009). Retrieved from PRISMA.com.
Martins, M., Silva, L., Milagaia, F., Nap, H. H., Gajadhar, B. J., Oosting, W., Jurgelionis, A., et al. (2009). The Future of Distributed Gaming: Technical advantages and User-Centred Design. Videojogos2009, 1-10. Presented at the Videojogos2009, Aveiro. Retrieved from ca.ua.pt.
Oosting, W., IJsselsteijn, W. A., & de Kort, Y. A. W. (2008, November 8). Parental perceptions and mediation of children’s digital game play at home: A qualitative study. Short paper presented at the CSCW2008 | Designing for Families workshop, San Diego Ca. Retrieved from CSCW2008 website.
IJsselsteijn, W. A., Oosting, W., Vogels, I. M. L. C., Kort, Y. A. W. D., & Loenen, E. V. (2008). A room with a cue: The efficacy of movement parallax, occlusion, and blur in creating a virtual window. Presence: Teleoper. Virtual Environ., 17(3), 269-282.
Seuntiens, P. J., Heynderickx, I. E., IJsselsteijn, W. A., van den Avoort, P. M. J., Berentsen, J., Dalm, I. J., Lambooij, M. T., et al. (2005). Viewing experience and naturalness of 3D images. In B. Javidi, F. Okano, & J. Son (Eds.), Three-Dimensional TV, Video, and Display IV. 6016, 601605-601607. doi:10.1117/12.627515